FAQs

Frequently Asked Questions

What is your Shipping Policy?

Jewelry is usually made to order and ships 5-10 days after your order is received. 

We ship nationally using USPS Ground (1-2 weeks) or USPS Priority (3-7 days). You will receive a tracking number when your order has shipped. Check your promotions, updates or spam folder if you do not see order confirmation and shipping notifications in your email inbox corresponding with you order. 

Please let us know if there are any special shipping requests for your order.

 Do you do local pickup?

Yes! We are located in Easthampton, MA. A studio appointment is required for local pickup. Please contact us to make an appointment.

What is your Return Policy?

We accept returns within 30 days of purchase for exchanges or store credit. Please contact us for return inquiries and authorization

If you purchased your item from a retailer, please contact them directly for return information.

Custom jewelry or sale items cannot be returned.

Do you do Repairs or Replacements?

Tiny Anvil will repair jewelry for free within 6 months of purchase. In some cases free repairs are available after 6 months. Send us an email with a brief description of the problem prior to shipping item to us for repair. Please note that we are not responsible for any shipping fees associated with repairs. 

If you lose and earring we can replace it! The cost will be half of the original price of the earring. Additional details may be needed to correctly match your earring. Send us a picture and we will let you know what additional action is needed to replace your earring. 

What is your jewelry made of?

We primarily use brass, copper and, in some instances, sterling silver.

 How do I clean your jewelry?

Brass and copper jewelry will oxidize over time. The beautiful and varied effects of age on brass and copper are part of the appeal in Tiny Anvil’s designs. How an object changes over time will depend on your individual chemistry and environment. It is best to keep jewelry dry and away from contact with chemicals, oils, and liquids. Remove jewelry when applying perfumes, lotions and hair products and while swimming or bathing.  

If your piece could use a little perking up, depending on the style of your jewelry, there are some easy tricks to keep it looking great! Using a polishing cloth will lightly clean off excess oxidation. To make brass and copper shiny and bright buff it with fine grade steel wool (#000 or #0000).